Do you need a refund for any purchased product?At RTW Technologies Pvt. Ltd., we provide a 100% refund on products if you are not completely satisfied with the product or buying something that does not fulfill your requirements.Every purchase at our company is backed by the refund policy mentioned herein. The acceptance or rejection of refund request is subject to the following terms and conditions as stated below:
Refund Policy DurationAny request for a refund must be submitted in proper format within 15 days from the date of purchase in our records.The clients seeking reimbursement for any purchased product at our website must submit a support ticket mentioning their refund request stating the appropriate reason.Your feedback is important to us so that we can bring changes to bestow improved user experience in the future.
Refund Request Approval/RejectionYour refund request will not be approved, under one or more of the following conditions:
- If you request a refund for the product more than once.
- If you do not submit the refund request within 15 days from the date of purchase as per our records.
- You purchased the product for temporary usage and do not wish to continue using it.
- It was a wrongful decision and you bought the product in a hurry without looking into the details.
- You did not understand the product features and function properly. We had provided complete technical and documentation support, offered video tutorials and other guides to give you complete information.
- You have a technical problem, but do not want to troubleshoot the issue or take technical assistance to resolve it.
- You request for refunding the amount deducted automatically for license renewal. You did not cancel the automatic license renewal before the pre-scheduled date and requested a refund for the renewal amount. We encourage the customers to cancel the subscriptions before the renewal date to avoid automated payment deduction issues.
- If you used a coupon code or redeemed a special price discount offer at the time of purchasing the product. Do not use these offers if you intend to test the product. We encourage and invite all customers to take a live demo or try the free trial version for such purposes.
- Non-functionality of the product due to any third-party plugin, theme, widgets, snippets or any other add-on is subject to rejection of the refund request. Your request will be rejected if the product functions perfectly but fails to perform due to the interference caused by something else on your website.